KYC (Know Your Customer) is required for certain large purchases and withdrawals. Most users never need it.
When is KYC required?
Cumulative purchases above a regulatory threshold
Specific jurisdictions where local law requires it
If a transaction is flagged for additional review
What you need
A government-issued photo ID (passport, driver's license, national ID)
A live selfie (taken in-app, never uploaded from camera roll)
Proof of address only if specifically requested
How long does it take?
Most submissions are reviewed within 24 hours. Complex cases up to 72 hours.
My KYC was rejected — what now?
Common reasons:
Blurry document — retake in good light, full document in frame
Selfie doesn't match ID — retake the selfie facing the light
Expired document — use a current ID
Cropped corners — capture the full ID including all four corners
You can resubmit immediately — there's no cooldown. If you're unsure why, message us in this chat with your email and we'll explain.
Privacy
KYC data is stored encrypted, accessed only by reviewers, and never shared with third parties beyond what's legally required. You can request deletion after a successful review.